Privacy policy

Last Updated: October 05, 2026

This website (hereinafter referred to as "we") operates the WishSend website and provides digital communication services, including greetings, personal messages, and scheduled email or SMS delivery.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website or use our services.

1. Information We Collect

Depending on how you use WishSend, we may collect the following categories of information:

Information You Provide

  • Email address and other contact information.
  • Account information, if account registration is available.
  • Message content, greetings, and other text you choose to submit.
  • Recipient names, email addresses, and phone numbers that you provide for message delivery.
  • Scheduled delivery dates, times, time zones, and related preferences.
  • Customer support communications and refund requests.

Transaction Information

We may collect order numbers, purchase amounts, currency, transaction status, payment method type, and payment provider references.

Payments may be processed by third-party payment providers. We do not intentionally collect or store full payment card numbers or card security codes on our own systems unless expressly disclosed and appropriately secured.

Technical and Usage Information

When you visit our website, we may collect IP addresses, browser and device information, access logs, approximate location derived from IP addresses, pages visited, and information about interactions with our services.

Cookies and similar technologies may be used where applicable to maintain website functionality, remember preferences, analyze usage, and protect against fraud.

2. How We Use Information

We may use personal information to:

  • Provide, process, schedule, and deliver requested digital services.
  • Process payments, refunds, and transaction-related inquiries.
  • Send order confirmations, service notifications, and customer support responses.
  • Maintain and secure our website and systems.
  • Detect fraud, abuse, unauthorized transactions, and violations of our Terms of Service.
  • Troubleshoot technical issues and improve service reliability.
  • Comply with applicable legal obligations and resolve disputes.

We will not use private message content for unrelated purposes merely because a customer submitted it for delivery.

3. Message and Recipient Information

When you submit a message for delivery, you authorize us to process the content and recipient information as reasonably necessary to provide the requested service.

Depending on the delivery method, message content and recipient details may be transmitted to email providers, messaging platforms, telecommunications carriers, or other service providers involved in delivery.

We cannot control how an independent recipient's email provider or telecommunications provider handles information after receiving it. Please ensure you have an appropriate basis and any necessary permission to provide another person's contact information.

4. How We Share Information

We may disclose relevant information to:

  • Payment providers: To process payments, refunds, fraud checks, and transaction disputes.
  • Delivery providers: To transmit scheduled emails or messages.
  • Hosting and infrastructure providers: To operate, maintain, and secure our website.
  • Analytics and security providers: Where used, to understand website performance and detect abuse.
  • Professional advisers and authorities: Where reasonably necessary to comply with applicable law, protect rights, or respond to lawful requests.
  • Business successors: In connection with a merger, restructuring, or transfer of business, subject to applicable legal requirements.

We do not sell personal information for money. If our use of advertising or analytics technologies constitutes a regulated sale or sharing of personal information under applicable law, we will provide the disclosures and choices required by that law.

5. Cookies and Similar Technologies

We may use essential cookies to operate our website and maintain security. If we use analytics, advertising, or other non-essential cookies, their use and any required consent or opt-out mechanisms will be handled in accordance with applicable law.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, security, accounting, legal compliance, and dispute resolution.

Retention periods may vary by data type. Message content and recipient details should be retained only as long as needed for the requested service and legitimate operational or legal purposes, unless a longer period is required or permitted by law.

Deletion may not immediately remove information held in secure backups, transaction records, or records that we are legally required to retain.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we process.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Obtain information about how your personal information is collected, used, or disclosed.
  • Opt out of certain sales, sharing, or targeted advertising activities, where applicable.
  • Exercise other rights provided by applicable privacy laws.

To submit a request, contact us at [bo820583029@gmail.com]. We may need to verify your identity before fulfilling certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

9. Children's Privacy

WishSend is not intended for children who are below the minimum age permitted to use our services under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action.

10. International Data Transfers

Your information may be processed or stored in countries other than the country where you live, depending on the location of our hosting infrastructure and service providers.

Where required, we will implement appropriate safeguards for international transfers of personal information.

11. Third-Party Services

Our website may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to them.

12. Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised version will be posted on this page with an updated revision date.

13. Contact Us

For privacy questions or requests, contact:

Support Email: [bo820583029@gmail.com]